SUBSCRIPTION & REFUND POLICY
Clear rules for paid Koyansa access
This draft explains family subscriptions, school licenses, renewals, cancellations, payment channels, and refund requests.
1. Plans and prices
Koyansa may offer monthly and annual family plans and annual school licenses. The final price, currency, taxes, billing interval, seat count, and included features will be displayed before confirmation. Preview prices shown in tester mode are not charges or binding offers.
2. Renewal
Unless checkout states otherwise, subscriptions renew automatically at the end of each billing period until canceled. Account holders will be shown the renewal timing and price before purchase and will receive any notices required by applicable law.
3. Cancellation
Web subscriptions may be canceled from the account billing area once production billing is connected. Cancellation stops future renewal; access normally continues until the end of the paid period. Purchases made through an application store must be managed through that store.
4. Family refund requests
For direct BATOLA LLC web purchases, an account holder may request a refund within seven calendar days of the initial purchase when the paid curriculum has not been substantially used. Duplicate charges, technical inability to access purchased content, and charges required to be refunded by law will be reviewed regardless of usage. Renewals are generally non-refundable after the renewal period begins unless required by law.
5. School licenses
School license refunds, seat changes, implementation services, and renewal terms may be governed by an order form or written agreement. If no separate agreement applies, the checkout terms and this policy control.
6. App-store purchases
Apple App Store and Google Play purchases are processed by the relevant store. Store billing, cancellation, and refund tools apply to those transactions. BATOLA LLC cannot directly issue a refund that the store requires the customer to request through its platform.
7. Currency and payment methods
Available currencies and payment methods depend on the selected checkout provider, country, device platform, card network, mobile money availability, and local requirements. The final checkout screen is the authoritative confirmation of currency and method.
8. Requesting help
The verified billing-support address, required receipt details, and expected response time will be inserted before public payments are enabled.
Résumé français
Les abonnements peuvent être mensuels ou annuels et se renouvellent jusqu’à leur annulation. Les prix du mode test sont uniquement des exemples. Pour un achat direct sur le Web, une demande de remboursement peut être examinée dans les sept jours lorsque le contenu payant n’a pas été largement utilisé. Les achats effectués dans une boutique d’applications suivent les règles de cette boutique.